Privacy Policy

Effective Date: 11-Jan-2026

Welcome to Propstom (“we,” “our,” or “us”), accessible at https://www.propstom.com and through our mobile applications (collectively, the “Platform”). Propstom is a real estate technology platform that enables property owners, real estate agents, and builders to list properties for rent or sale, showcase construction projects, and connect with users interested in buying or renting properties.

This Privacy Policy is published in compliance with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 
• General Data Protection Regulation (EU) 2016/679 (GDPR), where applicable

By accessing or using Propstom, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

• Full name
• Email address
• Mobile number
• Login credentials (passwords are securely encrypted)
• User role (property owner, agent, builder, or general user)
• Profile, business, and professional details

1.2 Sensitive Personal Data or Information (SPDI)

As defined under Indian IT Rules:

• Account authentication data
• Limited financial information for paid services

Note: We do not store complete debit/credit card details. Payments are processed via RBI-compliant third-party payment gateways.

1.3 Property and Project Information

• Property listings (price, location, media, amenities)
• Construction project information posted by builders

1.4 Communication Data

• Platform messages, inquiries, and call or WhatsApp interactions initiated via the Platform

1.5 Technical & Usage Data

• IP address
• Device and browser details
• Cookies, log files, and interaction data

2. Purpose of Data Processing

• Create and manage accounts
• Enable paid and free listings
• Facilitate buyer–seller–agent communication
• Provide personalized property recommendations
• Display advertisements and remarketing content
• Analyze platform usage and performance
• Provide customer support
• Ensure legal and regulatory compliance

3. Paid Listings & Subscriptions

Propstom may offer paid services such as premium listings, featured projects, or subscription-based plans.

• All payments are processed securely through third-party gateways
• Only transaction identifiers and limited billing information are collected
• Financial data is used for invoicing and regulatory compliance
• Security practices comply with Indian law

4. Advertisements & Remarketing (Google & Facebook)

We use advertising and remarketing services provided by Google Ads and Meta (Facebook/Instagram).

• Display ads based on your past visits
• Show relevant property or project advertisements

Your Choices

• Google Ads Settings
• Facebook Ad Preferences
• Browser cookie settings

Propstom does not share personally identifiable information with advertisers without consent.

5. Analytics (Google Analytics)

• Pages visited and time spent
• Device and browser information

You may opt out using Google’s Analytics Opt-out Browser Add-on or by disabling cookies.

6. WhatsApp, Call & Communication Tracking

• Click-to-call features
• WhatsApp chat integrations
• Call-tracking numbers

Calls or messages may be logged for lead management, quality assurance, and dispute resolution.

We do not record call audio unless explicitly stated. WhatsApp conversations are governed by WhatsApp’s privacy policy.

7. Mobile Applications

• Device identifiers
• App usage data
• Push notification preferences

Permissions such as camera or storage access are requested only to enable core features.

8. Data Sharing & Disclosure

• With other users when listings or contact are initiated
• With service providers (hosting, analytics, payment gateways)
• With advertising partners in anonymized or aggregated form
• When required by law or authorities

9. Data Security

Reasonable security practices including encryption, access controls, and security reviews are implemented.

10. Data Retention

Data is retained only as long as necessary for operations, compliance, or dispute resolution.

11. User Rights (India & GDPR)

Indian Users: Review, update, or withdraw consent.

EU Users: Access, portability, rectification, erasure, objection, and complaint rights.

12. International Data Transfers

Data may be processed in India or jurisdictions with adequate safeguards.

13. Third-Party Links

We are not responsible for third-party websites or services.

14. Children’s Privacy

The Platform is for users aged 18 and above.

15. Changes to This Privacy Policy

Continued use constitutes acceptance of updates.

16. Grievance Officer (India Compliance)

Email: grievance@propstom.com

17. Contact Information

Email: contact@propstom.com